Troubleshooting
Schedules Missed or Failed
For a schedule to send a command to a room's blinds, all the Smart Controllers in your account must be online and have Internet access at the scheduled time. If your schedule did not run as expected, here are the most common reasons and ...
Smart Controller C-R200, WC100: Shows offline in the app
First, ensure it is connected to a wall charger and has power, then check if the light located on the back of the Smart Controller is on. How to check if the Smart Controller is online You can verify this in two ways: Look at the Smart Controller’s ...
Smart Controller C-R200, WC100 Models: Issues During "Add Smart Controller"
Requirements The Smart Controller only supports 2.4 GHz Wi-Fi (IEEE 802.11 b/g/n), not 5 GHz. Wi-Fi security must be set to WPA2-Personal or WPA3-Personal. Ensure a strong Wi-Fi signal (at least 3 bars) in the location where you will set up your ...
Can't Pair My Blinds
This troubleshooting guide assumes your blinds are working correctly with their original remote control. If you’re having issues pairing a remote control or setting blind limits, please contact the company you purchased the blinds from. If you're ...
Controlling rooms/blinds from multiple devices
The Smart Controller can only be associated with one account at a time. If you Add the Smart Controller to another account, the original account will lose control of it. This ensures there is no conflict between accounts when sending commands to your ...
Schedules ran at the wrong time
For a schedule to send a command to a room's blinds, all the Smart Controllers in your account must be online and have Internet access at the scheduled time Double-check that the schedule time is set correctly to AM or PM. If your schedules are ...
Smart Controller C-BR300: Shows offline in the app
First, ensure it is connected to a wall charger and has power, then check if the light located on the back of the Smart Controller is on. Wi-Fi Security Compatibility Notice Smart Controllers model C-BR300 no longer support WPA-PSK Wi-Fi security due ...
Smart Controller C-BR300 Model: Issues During "Add Smart Controller"
Requirements The Smart Controller only supports 2.4 GHz Wi-Fi (IEEE 802.11 b/g/n), not 5 GHz. Wi-Fi security must be set to WPA2-Personal or WPA3-Personal. Ensure a strong Wi-Fi signal (at least 3 bars) in the location where you will set up your ...
Finding Technical Support
Neo Smart Blinds Support Guidelines The Smart Controller works with over 20 motor brands commonly used by many blind manufacturers. While Neo Smart Blinds designs and manufactures motors and automation solutions like the Smart Controller, we do not ...
Relocating the Smart Controller
The Smart Controller generally covers up to 3,500 sq ft, but actual coverage depends on factors such as construction materials, house layout, number of floors, and its placement. To maximize signal distribution: Central placement with good Wi-Fi ...