Smart Controller C-R200, WC100: Shows offline in the app

Smart Controller C-R200, WC100: Shows offline in the app

Alert
First, ensure it is connected to a wall charger and has power, then check if the light located on the back of the Smart Controller is on.
Idea
How to check if the Smart Controller is online

You can verify this in two ways:

  1. Look at the Smart Controller’s LED. If it is breathing (pulsing) cyan (blue-green), the device is online.
  2. In the Neo Smart Blinds app, go to Menu > Smart Controllers and tap the refresh icon in the upper-right corner. The device’s online or offline state will be shown in the “Status” field.

Quick fix

Reboot the Smart Controller by pressing once the “R” button on the back of its case. Wait a few minutes for the Smart Controller to reconnect. A breathing/pulsing cyan (blue-green) LED indicates it is back online. If the LED is blinking in a different color or pattern, check the troubleshooting steps below.

Wi-Fi router or password hasn't changed

Reboot your router, then reboot the Smart Controller by pressing once the “R” button on the back of its case. Wait a few minutes for the Smart Controller to reconnect. A breathing/pulsing cyan (blue-green) LED indicates it is back online.

If the Smart Controller’s LED is still blinking green, it means it failed to reconnect, possibly due to corrupted Wi-Fi credentials. To reset it and reconnect:
  1. Hold the "S" button for several seconds until the LED flashes yellow four times, then release it.
  2. Open the Neo Smart Blinds app.
  3. Go to Menu > Smart Controllers. Do not delete your Smart Controller.
  4. Tap Add Smart Controller.
  5. Follow the in-app instructions, enter the new Wi-Fi credentials, and complete the all steps. Once finished, the Smart Controller should reconnect and be back online. If the process fails, please see this topic.

Wi-Fi router or password has changed

The Smart Controller can't connect to the router because it has the wrong Wi-Fi credentials. Reset the Wi-Fi credentials and reconnect the Smart Controller by following these steps:
  1. Hold the "S" button for several seconds until the LED flashes yellow four times, then release it.
  2. Open the Neo Smart Blinds app.
  3. Go to Menu > Smart Controllers. Do not delete your Smart Controller.
  4. Tap Add Smart Controller.
  5. Follow the in-app instructions, enter the new Wi-Fi credentials, and complete the all steps. Once finished, the Smart Controller should reconnect and be back online. If the process fails, please see this topic.

Wi-Fi router or Smart Controller was recently relocated

The Smart Controller may be out of its signal range. Unplug the Smart Controller and plug it somewhere central in the house, closer to the router. Once plugged back in, it should come online automatically.


Notes
If the problem persists, please contact our technical support to further help you.



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