Finding Technical Support

Finding Technical Support

If you have an issue that couldn't be solved using the information provided on this page or on the troubleshooting section please contact local technical support.

Access the Tech Support page

On the upper left corner, tap on the menu icon. Then, tap on the option Tech Support.

user tapping on the submenu Technical support to access it page

    • Related Articles

    • C-R200 and WC100: Note to Samsung Galaxy Note 8 owners

      Follow the in-app troubleshooting steps. If you still can’t connect to the hotspot, please try the alternative method below. Access the alternative method page Using your phone, tap on this link. Following the steps on the page to connect the Smart ...

    • Check the compatibility of the Smart Controller with your motorized blinds

      How to check if the Smart Controller is compatible to your motorized blinds? Although the Smart Controller is compatible with several 433.92Mhz RF motorized blinds brands, it is not compatible with all brands available on the market. The easiest way ...

    • Smart Controller shows offline in the app

      Various things could cause your Smart Controller to stop working normally. First, ensure it is connected to a wall charger and has power, then check if the light located on the back of the Smart Controller is on. Quick fix Press the "R" button on the ...

    • Smart Controller- C-BR300 Model: Issues When Adding to the Account

      The Smart Controller C-BR300 may struggle to go through the initial setup and internet connection with some recent models of Wi-Fi routers and modems. We are working to improve compatibility to such devices. Meanwhile, please follow the ...

    • How to Operate the Motor Using the Remote Control

      It depends of which setup code you have in your account. Please use the table below to download the motor programming and operating instructions for the setup code in use in your account. Help me find my setup code Using the Neo Smart Blinds app: Tap ...