Can't Pair My Blinds

Can't Pair My Blinds

Notes
This troubleshooting guide assumes your blinds are working correctly with their original remote control. If you’re having issues pairing a remote control or setting blind limits, please contact the company you purchased the blinds from. If you're unsure who that is, look for any company name on the front/back of the remote control, back or top of the headrail or behind the weight bar at the bottom of the fabric.

The Smart Controller supports over 20 motor brands, commonly used by a wide range of blind manufacturers. With so many possible combinations and even variations introduced by 433 MHz RF customization, the only way to ensure compatibility is by configuring the correct setup code. This setup code tells the Smart Controller which communication protocol to use and, in some cases, must be selected in combination with a specific remote control model.

Common Pairing Issues and How to Troubleshoot Them
  1. My new blinds failed to pair, but the older ones work fine.

  2. My new motorized blinds are from a different store than where I bought the Smart Controller

  1. I bought the Smart Controller from a different dealer than my motorized blinds.

Read Troubleshooting
In these cases, the issue is most likely that your account is using a different setup code than the one required for your new blinds. Dealers typically provide a setup code with the Smart Controller that matches the motorized blinds they sell, but that setup code may not be a match for the blinds purchased elsewhere. In some instances, even remote controls that look identical may use different communication protocols depending on the manufacturer. 

Choosing the correct setup code for your account is essential. To help you try again, we’ve included the most common brand and setup code matches. Brands include dealers and blind manufacturers, whose names can sometimes be found on the front/back of the remote control, back or top of the headrail or behind the weight bar at the bottom of the fabric.

To change the setup code, access Menu> Settings> Change Setup Code. Switching the setup code will not cause blinds to stop working, nor will it affect existing schedules, scenes, or integrations.

Brand of your new blinds
Setup Code
Alpha Motors
W3428
Alta Window Fashions
Custom Brands Group US
SBH20
Blinds To Go
B3510
Bliss Automation
Custom Brands Group Canada
GO628
Comfyshade
CS001
Eclipse Powershade UK
MH100
Go Smart Blinds
GO628
Louvolite
L2019
Luxaflex
X3696
Maxxmar
M6707
Select Blinds Canada
SBCAN
Don't know the manufacturer or brand name or not in the list
GO628

  1. I don’t know why I can’t pair my blinds.

  2. I couldn’t find a remote control exactly like mine. I tried the most similar one, but it didn’t work.

Read More
We’ll need a bit more information to assist you. Please contact our technical support team via email (tech@neosmartblinds.com) and include:
  1. Your Smart Controller’s serial number, found on the back of the case and in the Neo Smart Blinds app under Menu > Smart Controllers
  2. Where did you purchase your blinds
  3. Front and back photos of each different remote control you use with your blinds
Don't know where the blinds were bought?
Look for the company name on the front/back of the remote control, back or top of the headrail or behind the weight bar at the bottom of the fabric.


  1. I moved into a house with a Smart Controller and motorized blinds, but I don’t have access to the account.

Read More
Please email our technical support (tech@neosmartblinds.com) with your Smart Controller's serial number, found on the back of the case and in the Neo Smart Blinds app under Menu > Smart Controllers. If the Smart Controller is still associated with another account, we’ll provide the next steps.
 

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