Repositioning the Smart Controller
Repositioning on the same Wi-Fi Network
To move a Smart Controller within your account to a new location while keeping it connected to the same Wi-Fi network, unplug it and plug it in at the desired location.
Repositioning on a different Wi-Fi Network
To move a Smart Controller within your account to a new location with access to a different Wi-Fi network, add the Smart Controller again by tapping the + button and follow the setup process.
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Assigning a Smart Controller to a Room
When adding a new room during the Add a blind process, accounts with more than one Smart Controller need to assign a particular Smart Controller to the room. Later, this information can be changed when editing a room. This feature is especially ...
Smart Controller shows offline in the app
Various things could cause your Smart Controller to stop working normally. First, ensure it is connected to a wall charger and has power, then check if the light located on the back of the Smart Controller is on. Quick fix Press the "R" button on the ...
I repositioned my Smart Controller but it won't come back online
This is likely because the Wi-Fi signal is not strong enough in the Smart Controller’s new location. Move the Smart Controller to a position with a stronger Wi-Fi signal.
Smart Controller didn't come online
This can happen for a few reasons: The wrong Wi-Fi credentials (i.e. combination of network name and password) were provided. We suggest verifying you can connect with another device (e.g. phone or tablet) using those WiFi credentials before trying ...
Adding a Smart Controller: Models WC100 and C-R200
Information and what you will need Besides the system requirements listed below, the app will also need your input on whether you want or not to share the device approximate location. You will need: 2.4Ghz Wi-Fi with Internet Your Wi-Fi password in ...