Getting Started
1 - Download the app
Using your phone or a tablet, download and install the Neo Smart Blinds app.
A smartphone or a tablet running Android 9.0 (Pie) or higher, or iOS 13 or higher is needed
2 - Create an account
Open the app and tap on Create Account. Enter a valid email address and a password. Choose the same setup code written on the Smart Controller instructions. Tap on Create Account to finalize the process and be able to sign in.
I
don't know my setup code
Each Smart Controller comes with an instruction leaflet where you can find the setup code. In case
you have lost or never received one, you can ask your dealer. Blind pairing is only possible if the
setup code is right.
Related Articles
Smart Controller shows offline in the app
Various things could cause your Smart Controller to stop working normally. First, ensure it is connected to a wall charger and has power, then check if the light located on the back of the Smart Controller is on. Quick fix Press the "R" button on the ...Smart Controller- C-BR300 Model: Issues When Adding to the Account
The Smart Controller C-BR300 may struggle to go through the initial setup and internet connection with some recent models of Wi-Fi routers and modems. We are working to improve compatibility to such devices. Meanwhile, please follow the ...Smart Controller- C-BR300 Model: Issues When Adding to the Account
The Smart Controller C-BR300 may struggle to go through the initial setup and internet connection with some recent models of Wi-Fi routers and modems. We are working to improve compatibility to such devices. Meanwhile, please follow the ...The Smart Controller can be controlled by one account at a time
If you have already paired your Smart Controller with one account, and then you try to pair it with another account from another device, the first account will loose control over it. If you want to control your blinds with more than one device ...The schedule didn’t run automatically
For the command to be sent to the room's blinds, all the Smart Controllers of your account need to be online with Internet access at the scheduled time. Double-check if the schedule is enabled and ensure it has the intended AM/PM times. Besides that, ...