Getting Started

1 - Download the app

Using your phone or a tablet, download and install the Neo Smart Blinds app.

A smartphone or a tablet running Android 9.0 (Pie) or higher, or iOS 13 or higher is needed

2 - Create an account

Open the app and tap on Create Account. Enter a valid email address and a password. Choose the same setup code written on the Smart Controller instructions. Tap on Create Account to finalize the process and be able to sign in.

I don't know my setup code

Each Smart Controller comes with an instruction leaflet where you can find the setup code. In case you have lost or never received one, you can ask your dealer. Dealers typically provide a setup code with the Smart Controller that matches the motorized blinds they sell.

The Smart Controller supports over 20 motor brands, commonly used by a wide range of blind manufacturers. With so many possible combinations and even variations introduced by 433 MHz RF customization, the only way to ensure compatibility is by configuring the correct setup code. This setup code tells the Smart Controller which communication protocol to use and, in some cases, must be selected in combination with a specific remote control model.

Below we’ve included the most common brand and setup code matches. Brands include dealers and blind manufacturers, whose names can sometimes be found on the front/back of the remote control, back or top of the headrail or behind the weight bar at the bottom of the fabric.

List of brands, dealers and setup codes

To change the setup code, access Menu> Settings> Change Setup Code. Switching the setup code will not cause blinds to stop working, nor will it affect existing schedules, scenes, or integrations.

Brand of your new blinds	Setup Code
Alpha Motors	W3428
Alta Window Fashions Custom Brands Group US	SBH20
Blinds To Go	B3510
Bliss Automation Custom Brands Group Canada	GO628
Comfyshade	CS001
Eclipse Powershade UK	MH100
Go Smart Blinds	GO628
Louvolite	L2019
Luxaflex	X3696
Maxxmar	M6707
Select Blinds Canada	SBCAN
Don't know the manufacturer or brand name or not in the list	GO628

 If after account creation and adding a Smart Controller you experience issues when pairing blinds, please refer to this article for more information or this one for contacting technical support.

Moved into a house with a Smart Controller and motorized blinds?

Please contact our technical support team via email (tech@neosmartblinds.com) and include:

1. Your Smart Controller’s serial number, found on the back of the case
2. The brand of your blinds or where from you purchased your blinds
3. Front and back photos of each different remote control you use with your blinds
   

Don't know where the blinds were bought?

Look for the company name on the front/back of the remote control, back or top of the headrail or behind the weight bar at the bottom of the fabric.

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