Matter Integration Troubleshooting

Matter Integration Troubleshooting



The Smart Controller is not appearing as a nearby accessory

Ensure your Smart Controller is powered on, connected to the internet, and that your device is connected to the Wi-Fi with the same SSID name as the Smart Controller.

For more information, visit the Matter page in the Neo Smart Blinds app (Menu > Integrations > Apple Home via Matter > Access Matter Codes).

The integration fails after tapping on the nearby Smart Controller

Repeat all the steps until you reach the step to Select an Accessory. Instead of selecting the nearby Smart Controller, tap “My Accessory Isn’t Shown Here”, then choose "Enter Code...". Follow the in-app instructions or refer to our step-by-step guide for further assistance.


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