Schedules Running Ahead/Behind Time
If your blind’s schedules are running at the wrong time, the Blue Link’s internal clock may need to be updated. This can happen when the blind hasn’t been manually controlled through the app for an extended period. For further guidance, select the article that best matches your situation:
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Enable/Disable Daylight Saving Time
This feature and instructions below require the Neo Smart Blinds Blue app version 2.7.4 or later. Daylight Saving Time is available for compatible Blue Link devices with the latest firmware version. Not sure if you have the latest version of the Neo ...
Syncing the blind's internal clock
This feature requires the Neo Smart Blinds Blue app version 2.7.4 or later. Not sure if you have the latest version of the Neo Smart Blinds Blue app? Check by visiting the Google Play (for Android devices) or the App Store (for Apple devices). If ...
Blinds Moving at Random Times
If your blinds are moving at random times, even after all schedules have been deleted, this issue may be caused by corrupted memory or old schedules still stored in the Blue Link dongle. This guide walks you through a process to fully clear these ...
Will the Schedules Still Work When I’m not at Home?
Yes. The app doesn’t need to be open, neither in range of the blinds in order for the schedules run automatically.
When I’m Not at Home, How Can I Operate my Blinds?
You can’t manually change the blind’s position if you are not physically in range. However, you can create schedules to all your blinds for periods of time that you will not be home. All schedules will run automatically.