Blue Link | Frequently Asked Questions

Frequently Asked Questions
Will the Schedules Still Work When I’m not at Home?
Yes. The app doesn’t need to be open, neither in range of the blinds in order for the schedules run automatically.
What’s the Range for the Blue Link? How Many do I Need for my House?
Up to 10m indoors and up to 30m for open areas, but please note that it depends largely on the smart device used to connect, the construction and layout of your home, and where you are while you are using the app to control the blinds. It is ...
Do I Need an Internet Connection (Wi-Fi or Cellular Data) to Use Blue Link app?
For everyday use, you will only need your device's Bluetooth enabled. Schedules, once saved, will run automatically without the need for Bluetooth or your device. You will only need a Wi-Fi or a mobile data connection to download and update the Neo ...
What Mobile Devices are Compatible with the Blue Link?
Blue Link is compatible to smart devices with Bluetooth 4.0 or newer, both iOS and Android. Neo Smart Blinds Blue app is currently compatible with: Android 5.1 and newer iPhone 4S and newer (iOS 8 and newer) iPad 2 and newer (iOS 8 and newer) iPad ...
When I’m Not at Home, How Can I Operate my Blinds?
You can’t manually change the blind’s position if you are not physically in range. However, you can create schedules to all your blinds for periods of time that you will not be home. All schedules will run automatically.

Popular Articles
Controlling a Blind
You can either control your blind by swiping up and down on the window frame or by tapping on the buttons below it. Use the button Show Help to learn what each button does.
Disabling and Enabling Schedules
1 - Disabling a schedule Tap on the toggle of the schedule you want to disable. The schedule will be kept in your account, but won't run until you enable it again. 2 - Enabling a disabled schedule Tap on the toggle of the disabled schedule you want ...
Check the compatibility of the Smart Controller with your motorized blinds
How to check if the Smart Controller is compatible to your motorized blinds? Although the Smart Controller is compatible with several 433.92Mhz RF motorized blinds brands, it is not compatible with all brands available on the market. The easiest way ...
Changing the Blind's Name
Connect to a blind and tap on the more menu Tap on Tap to connect of the blind you need to change the name, then tap on the more menu. The more menu (three dots) is located in the upper right side of the screen. Tap and Rename option and rename your ...
Pairing a Blind
Before starting, make sure that: Each blind has a Blue Link connected to it The Bluetooth of your device is enabled Tap to claim Tap on Tap to claim of an unclaimed blind. The app will open the step by step to claim a blind and will automatically ...

Blue Link | Frequently Asked Questions | Knowledge Base