Troubleshooting for Neo Motors

Troubleshooting for Neo Motors

Motor is not responding

Insufficient power to the motor

Battery motors: Please charge the battery at least for 2 hours and try again. Full battery charge may take about 6 hours.

Wired motors: There might be an issue with the wiring connections. Ensure the wires are connected as specified in the "Power Connection" section of the motor's instructions.

Not holding the HEAD button long enough: To enter pairing mode, you need to press the button, and keep it pressed, for 3 seconds, until the motor moves. For TM-BRB25 only, please check if the power switch is in the ON position.

Cannot pair the motor with a remote control

The motor pairing mode lasts 30 seconds. Pressing the set button on the back of the remote control should be done within this period.
  1. Ensure you are using a Neo remote control with a functioning battery.
  2. Verify that the motor you're attempting to pair has an RF (radio frequency) module. For instance, wand motor models starting with TM-WB do not have this module and thus cannot be paired with a remote control, only controlled via wand.
  3. If the environment contains excessive 433MHz RF devices (RF noise), it may interfere with the pairing process.

Motor only moves inch by inch in one or both directions

This behavior indicates that the open and/or close limits have not been set. Please refer to the "Setting Limits" section in the motor's or remote control's instructions.

Motor moves in the opposite direction

This behavior suggests that the open and/or close limits are reversed. Please refer to the "Reverse Direction" section in the motor's or remote control's instructions.

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