Smart Controller didn't come online

Smart Controller didn't come online

Smart Controller Wi-Fi Requirements

Models WC100 and C-R200:

  • The Smart Controller only supports 2.4 GHz Wi-Fi (IEEE 802.11 b/g/n), not 5 GHz.
  • Wi-Fi security needs to be set to WPA-PSK or WPA2-Personal.

Model C-BR300:

  • The Smart Controller only supports 2.4 GHz Wi-Fi (IEEE 802.11 b/g/n), not 5 GHz.
  • Wi-Fi security must be set to WPA2-Personal or WPA3-Personal.

Common Wi-Fi Connection Issues:

  1. Incorrect Wi-Fi Credentials:
    • Verify your network name and password. Connect another device, such as a phone or tablet, to ensure credentials are correct.
  2. Weak Wi-Fi Signal:
    • If your Smart Controller rapidly blinks green or blue, it indicates weak Wi-Fi signal. Move the Smart Controller closer to your router.
  3. No Internet Access or Firewall Restrictions:
    • A slow blinking green light means no internet access or firewall blockage. Confirm internet connectivity and adjust firewall settings as needed.
  4. Firewall Blocking Server Access (WC100 and C-R200 models):
    • An alternating cyan (blue-green) and orange flashing indicates firewall blockage. Whitelist your Smart Controller's MAC address and allow outgoing TCP connections to port 5683.
  5. DNS Resolution Issues:
    • Ensure proper local DNS settings. If unresolved, consult your Internet Service Provider (ISP).

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