Smart Controller didn't come online

Smart Controller didn't come online

This can happen for a few reasons:
  1. The wrong Wi-Fi credentials (i.e. combination of network name and password) were provided. We suggest verifying you can connect with another device (e.g. phone or tablet) using those WiFi credentials before trying again. If you see this error message and your Smart Controller is blinking blue, it is because the wrong credential were provided.
  2. The Wi-Fi signal is not strong enough. Even with the right credentials, your Smart Controller will fail to connect if it doesn’t get a strong signal from the router. Move it closer and try again. Your Smart Controller will be blinking green or blue rapidly if this is the problem.
  3. Your Wi-Fi network does not have access to the Internet, or your internet is being blocked by a firewall. Your Smart Controller will be blinking green very slowly if this is the problem.
  4. A firewall is blocking your Smart Controller to access to our servers. Your Smart Controller will be alternating between flashing cyan/blue-green and orange if this is the problem. Whitelist all your Smart Controller devices by MAC address, allowing them to make outgoing TCP connections to port 5683 on any host.
  5. If your firewall rule uses an upstream DNS resolver, please, check local DNS settings and, if not resolved locally, also at the ISP's end.

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