I changed my router and the Smart Controller is not working anymore
This is normal to happen since the Smart Controller needs the new Wifi network and its password in order to work. Add the Smart Controller to your account again by tapping on the + button and go through the entire process.
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Smart Controller shows offline in the app
Various things could cause your Smart Controller to stop working normally. First, ensure it is connected to a wall charger and has power, then check if the light located on the back of the Smart Controller is on. Quick fix Press the "R" button on the ...
Assigning a Smart Controller to a Room
When adding a new room during the Add a blind process, accounts with more than one Smart Controller need to assign a particular Smart Controller to the room. Later, this information can be changed when editing a room. This feature is especially ...
Smart Controller- C-BR300 Model: Issues When Adding to the Account
The Smart Controller C-BR300 may struggle to go through the initial setup and internet connection with some recent models of Wi-Fi routers and modems. We are working to improve compatibility to such devices. Meanwhile, please follow the ...
Smart Controller- C-BR300 Model: Issues When Adding to the Account
The Smart Controller C-BR300 may struggle to go through the initial setup and internet connection with some recent models of Wi-Fi routers and modems. We are working to improve compatibility to such devices. Meanwhile, please follow the ...
Smart Controller didn't come online
This can happen for a few reasons: The wrong Wi-Fi credentials (i.e. combination of network name and password) were provided. We suggest verifying you can connect with another device (e.g. phone or tablet) using those WiFi credentials before trying ...