Smart Controller- C-BR300 Model: Issues When Adding to the Account

Smart Controller- C-BR300 Model: Issues When Adding to the Account

The Smart Controller C-BR300 may struggle to go through the initial setup and internet connection with some recent models of Wi-Fi routers and modems. We are working to improve compatibility to such devices. Meanwhile, please follow the troubleshooting in the scenarios below to solve the issue. If the Smart Controller keeps failing, other symptoms occur, or you need further assistance, please contact our technical support.

The Smart Controller went offline right after being added to the account

Smart Controller model: C-BR300
Symptoms:
- The Smart Controller shows offline on Menu>Smart Controller page
- The Smart Controller LED is in a loop, showing the states: blinking green, long white, short yellow

It's important to follow the steps in the same order as below:

  1. If you have Wi-Fi extenders, unplug all of them.
  2. Power off the Wi-Fi router, wait 10 seconds and power it on. The Internet will be back in 1-2 minutes.
  3. The Smart Controller should come online shortly after. The LED in the bottom will be pulsing blue/green.
  4. Close and open the Neo Smart Blinds app. You should see the Smart Controller online on the Menu>Smart Controller page.
  5. Power on all the Wi-Fi extenders, if you have any.

Can't add Smart Controller to account

Smart Controller model: C-BR300
Symptoms:
- The Smart Controller does not show on Menu>Smart Controller page
- The Smart Controller LED is in a loop, showing the states: blinking green, long white, short yellow
- The Smart Controller fails to enter pairing mode

It's important to follow the steps in the same order as below:
  1. Power off the Wi-Fi router and its extenders.
  2. Wait 10 seconds and power on the Wi-Fi router. Wait 1-2 minutes until the router starts and has internet access.
  3. Using the Neo Smart Blinds app, start the Add Smart Controller process again. Follow the instructions until finishing the process.
  4. Power on the Wi-Fi extenders. You can now proceed with adding blinds and creating schedules.

Adding a Smart Controller fails at step 5

Smart Controller model: C-BR300
Symptoms:
- I can't pass step 5 when adding the Smart Controller to my account.
- The Smart Controller LED blinks white at step 5, although the Wi-Fi password is correct.

It's important to follow the steps in the same order as below:
  1. Power off the Wi-Fi router and its extenders.
  2. Wait 10 seconds and power on the Wi-Fi router. Wait 1-2 minutes until the router starts and has internet access.
  3. Using the Neo Smart Blinds app, start the Add Smart Controller process again. Follow the instructions until step 5.
  4. In step 5, do not tap on the "Next" button. Wait an extra 20 seconds and observe the Smart Controller LED.
    1. If it is in a loop, showing the states blinking green, long white, short yellow:
      1. Power cycle the Wi-Fi router again.
      2. Wait 1-2 minutes until the router comes back online.
    2. If it is pulsing green/blue:
      1. Tap on the Next button to finish the process.
  5. Power on the Wi-Fi extenders. You can now proceed with adding blinds and creating schedules.

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