Smart Controller- C-BR300 Model: Issues When Adding to the Account

Smart Controller- C-BR300 Model: Issues When Adding to the Account

The Smart Controller C-BR300 may struggle to go through the initial setup and internet connection with some recent models of Wi-Fi routers and modems. We are working to improve compatibility to such devices. Meanwhile, please follow the troubleshooting in the scenarios below to solve the issue. If the Smart Controller keeps failing, other symptoms occur, or you need further assistance, please contact our technical support.

The Smart Controller went offline right after being added to the account

Smart Controller model: C-BR300
Symptoms:
- The Smart Controller shows offline on Menu>Smart Controller page
- The Smart Controller LED is in a loop, showing the states: blinking green, long white, short yellow

It's important to follow the steps in the same order as below:

  1. If you have Wi-Fi extenders, unplug all of them.
  2. Power off the Wi-Fi router, wait 10 seconds and power it on. The Internet will be back in 1-2 minutes.
  3. The Smart Controller should come online shortly after. The LED in the bottom will be pulsing blue/green.
  4. Close and open the Neo Smart Blinds app. You should see the Smart Controller online on the Menu>Smart Controller page.
  5. Power on all the Wi-Fi extenders, if you have any.

Can't add Smart Controller to account

Smart Controller model: C-BR300
Symptoms:
- The Smart Controller does not show on Menu>Smart Controller page
- The Smart Controller LED is in a loop, showing the states: blinking green, long white, short yellow
- The Smart Controller fails to enter pairing mode

It's important to follow the steps in the same order as below:
  1. Power off the Wi-Fi router and its extenders.
  2. Wait 10 seconds and power on the Wi-Fi router. Wait 1-2 minutes until the router starts and has internet access.
  3. Using the Neo Smart Blinds app, start the Add Smart Controller process again. Follow the instructions until finishing the process.
  4. Power on the Wi-Fi extenders. You can now proceed with adding blinds and creating schedules.

Adding a Smart Controller fails at step 5

Smart Controller model: C-BR300
Symptoms:
- I can't pass step 5 when adding the Smart Controller to my account.
- The Smart Controller LED blinks white at step 5, although the Wi-Fi password is correct.

It's important to follow the steps in the same order as below:
  1. Power off the Wi-Fi router and its extenders.
  2. Wait 10 seconds and power on the Wi-Fi router. Wait 1-2 minutes until the router starts and has internet access.
  3. Using the Neo Smart Blinds app, start the Add Smart Controller process again. Follow the instructions until step 5.
  4. In step 5, do not tap on the "Next" button. Wait an extra 20 seconds and observe the Smart Controller LED.
    1. If it is in a loop, showing the states blinking green, long white, short yellow:
      1. Power cycle the Wi-Fi router again.
      2. Wait 1-2 minutes until the router comes back online.
    2. If it is pulsing green/blue:
      1. Tap on the Next button to finish the process.
  5. Power on the Wi-Fi extenders. You can now proceed with adding blinds and creating schedules.

    • Related Articles

    • Smart Controller shows offline in the app

      Various things could cause your Smart Controller to stop working normally. First, ensure it is connected to a wall charger and has power, then check if the light located on the back of the Smart Controller is on. Quick fix Press the "R" button on the ...

    • Assigning a Smart Controller to a Room

      When adding a new room during the Add a blind process, accounts with more than one Smart Controller need to assign a particular Smart Controller to the room. Later, this information can be changed when editing a room. This feature is especially ...

    • Adding a Smart Controller: Model C-BR300

      Information and what you will need Besides the system requirements listed below, the app will also need your input on whether you want or not to share the device approximate location. You can't use our Web app to add a Smart Controller model C-BR300. ...

    • Adding a Blind

      Take your time to decide how you want to map your physical house into rooms in the app to make automation and voice commands (to integrated voice assistants) easy and practical. For more information about this, see our Tips for grouping blinds to ...

    • Smart Controller didn't come online

      This can happen for a few reasons: The wrong Wi-Fi credentials (i.e. combination of network name and password) were provided. We suggest verifying you can connect with another device (e.g. phone or tablet) using those WiFi credentials before trying ...