C-R200 and WC100: Note to Samsung Galaxy Note 8 owners
Follow the in-app troubleshooting steps. If you still can’t connect to the hotspot, please try the alternative method below.
Access the alternative method page
Using your phone, tap on this link. Following the steps on the page to connect the Smart Controller to your Wi-Fi.
Once the process is finished, please contact tech@neosmartblinds.com and provide the information below. The Smart Controlller will be manually added to your account.
- the email address used to sign in to the Neo Smart Blinds app
- a picture from the back of the Smart Controller showing its serial number
Related Articles
Matter Integration - Coming Soon
Matter integration is coming soon! We’re thrilled to share that it’s currently in development, enabling compatibility with over 20 RF motorized blind brands. In the meantime, you can use this guide as a reference to understand how the integration ...
C-R200 and WC100: Note to Android owners
After connecting to the hotspot, you should wait about 10 seconds before returning to the app. Your phone may notify you that this access point does not have Internet access, and ask you whether you want to remain connected. You should confirm that ...
Samsung SmartThings Integration via Matter - Coming Soon
Matter integration is coming soon! We’re thrilled to share that it’s currently in development, enabling compatibility with over 20 RF motorized blind brands. In the meantime, you can use this guide as a reference to understand how the integration ...
Smart Controller- C-BR300 Model: Issues When Adding to the Account
The Smart Controller C-BR300 may struggle to go through the initial setup and internet connection with some recent models of Wi-Fi routers and modems. We are working to improve compatibility to such devices. Meanwhile, please follow the ...
Smart Controller- C-BR300 Model: Issues When Adding to the Account
The Smart Controller C-BR300 may struggle to go through the initial setup and internet connection with some recent models of Wi-Fi routers and modems. We are working to improve compatibility to such devices. Meanwhile, please follow the ...